Shipping Policy

Shipping Policy

Last Updated: [Insert Date]

1. Introduction

At ProStroke, we aim to provide a smooth and reliable delivery service for all customers.

This Shipping Policy explains how orders are generally processed, dispatched, and delivered. By placing an order through our website, you agree to the terms outlined below.

2. Delivery Areas

We currently deliver to addresses within the United Kingdom.

From time to time, we may accept international orders at our discretion. Where international orders are accepted, this will be handled on a case-by-case basis.

We reserve the right to decline or cancel any order where delivery is not feasible or practical.

3. Shipping Costs

We currently offer free standard shipping on UK orders.

Where applicable, any delivery charges will be clearly displayed at checkout prior to purchase.

For any international orders that may be accepted, shipping costs will vary depending on destination and order size, and will be confirmed where relevant.

4. Order Processing

Orders are typically processed and dispatched within a reasonable timeframe following receipt of payment.

Whilst we aim to process orders promptly, dispatch times may vary depending on stock availability, order volumes, and operational circumstances.

Orders placed on weekends or public holidays will normally be processed on the next working day, where possible.

5. Delivery Method

UK orders are generally shipped using Royal Mail Tracked 48 or a similar tracked service, although we may, at our discretion, use alternative carriers where appropriate.

The choice of delivery method may vary depending on the order, destination, and operational requirements.

Tracking information may be provided where available following dispatch.

6. Delivery Times

Any delivery timeframes provided are estimates only and are not guaranteed.

While we make reasonable efforts to ensure timely delivery, actual delivery times may vary depending on factors outside of our control, including but not limited to courier delays, weather conditions, strikes, high demand periods, supply chain issues, and other unforeseen circumstances.

We are not liable for any delays in delivery once an order has been dispatched.

7. Delivery Information

Customers are responsible for ensuring that all delivery details provided at checkout are complete and accurate.

We cannot accept responsibility for delays, losses, or failed deliveries arising from incorrect or incomplete address information.

Where an order is returned due to delivery issues caused by incorrect details, additional charges may apply for re-delivery.

8. Tracking Information

Where tracking is available, this may be provided once the order has been dispatched.

Tracking availability is dependent on the delivery method used.

Customers are responsible for monitoring delivery progress once tracking information has been issued.

9. Missing or Delayed Deliveries

If an order has not arrived within a reasonable timeframe, customers should contact us so we can assist in investigating the matter with the relevant delivery provider.

We may require reasonable time to allow couriers to complete their delivery processes before a shipment is considered lost.

10. Damaged Deliveries

If goods arrive damaged, customers should notify us within a reasonable time of receipt.

Where possible, customers may be asked to provide photographs or additional information to assist with assessing the issue.

We will aim to resolve such matters in accordance with your statutory rights where applicable.

11. International Orders

International orders may be accepted at our discretion.

Where accepted:

  • Shipping costs will be confirmed separately
  • Delivery timeframes are estimates only and may vary significantly
  • Customers are responsible for any customs duties, import taxes, or local charges
  • We do not guarantee delivery times for international shipments
  • We accept no responsibility for delays caused by customs, international carriers, or local delivery services

At present, international fulfilment is not a standard offering and may not always be available.

12. Risk and Ownership

Risk in the goods passes to the customer upon delivery to the address provided at checkout.

Ownership of goods remains with ProStroke until full payment has been received.

13. Force Majeure

We are not liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control. This may include, but is not limited to:

  • Severe weather conditions
  • Strikes or industrial action
  • Transport disruptions
  • Supply chain issues
  • Government restrictions
  • Natural disasters
  • Courier service interruptions

14. Changes to This Shipping Policy

We may update this Shipping Policy from time to time at our discretion.

Any changes will take effect upon being posted on this page.

15. Contact Us

If you have any questions about shipping or delivery, please contact:

ProStroke 

Email: info@prostroke.co.uk

Address: Bluebells, Ridge Lane, Gravesend, Kent, DA13 0DP, UK

Website: www.prostroke.co.uk