Terms and Conditions

Terms and Conditions

Last Updated: [13/06/2026]

1. Introduction

Welcome to ProStroke (“we”, “us”, “our”).

These Terms and Conditions govern your use of our website and the purchase of products from our website. By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms, please do not use our website.

2. Company Information

ProStroke

Website: www.prostroke.co.uk

Email: info@prostroke.co.uk

Registered Address: Bluebells, Ridge Lane, Gravesend, Kent, DA13 0DP

3. Website Use

You agree to:

  • Use the website lawfully and responsibly.
  • Not interfere with the security or operation of the website.
  • Not copy, distribute, reproduce, or exploit website content without our written consent.
  • Not attempt to gain unauthorised access to any part of the website.

We reserve the right to suspend or terminate access where misuse is suspected.

4. Products and Services

We make every effort to ensure product descriptions, specifications, images, and prices are accurate.

However:

  • Product images are for illustration purposes only.
  • Colours and appearance may vary depending on screen settings.
  • Specifications may change without notice where manufacturers make updates.

We reserve the right to withdraw, amend, or discontinue products at any time.

5. Pricing

All prices displayed on the website are in Pounds Sterling (£).

Prices:

  • Include VAT where applicable unless otherwise stated.
  • Exclude delivery charges unless stated otherwise.
  • May be amended without notice.

The price charged will be the price displayed at checkout at the time of purchase.

6. Orders

When you place an order:

  1. You submit an offer to purchase goods.
  2. You will receive an order acknowledgement email.
  3. A contract is formed only when we dispatch your order.

We reserve the right to:

  • Refuse any order.
  • Limit quantities purchased.
  • Cancel orders where pricing or product errors occur.

Where payment has already been taken, a full refund will be issued.

7. Payment

Payment must be made in full before goods are dispatched.

We accept payment through approved payment providers displayed during checkout.

We do not store payment card details.

8. Delivery

Delivery times are estimates only and are not guaranteed.

We shall not be liable for delays caused by:

  • Courier services.
  • Supply chain disruptions.
  • Events outside our reasonable control.

Risk in goods passes to you upon delivery.

Ownership remains with us until payment has been received in full.

9. Returns and Refunds

Consumers have statutory rights under UK consumer law.

In addition, our returns policy provides:

  • Returns may be accepted within 30 days of receipt.
  • Returned items must be unused, in original condition, and in original packaging.
  • Proof of purchase is required.
  • Refunds are normally processed within 10 working days after inspection and approval of returned goods.

We reserve the right to refuse refunds where returned goods fail to meet these requirements.

For return requests, please contact us before sending any item back.

10. Faulty or Damaged Goods

If goods arrive damaged, defective, or not as described:

  • Contact us as soon as reasonably possible.
  • We may request photographs or further information.
  • We will provide a repair, replacement, or refund in accordance with your statutory rights.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015.

11. Warranty

Where applicable, products may be covered by a manufacturer’s warranty.

Warranty coverage:

  • Does not cover misuse, accidental damage, normal wear and tear, or unauthorised modifications.
  • Is subject to the manufacturer’s terms.

12. Intellectual Property

All website content including:

  • Logos
  • Product photography
  • Graphics
  • Text
  • Downloads
  • Videos
  • Branding

is owned by or licensed to ProStroke and is protected by copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, or exploit any content without prior written permission.

13. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for indirect, consequential, or incidental losses.
  • Our total liability arising from any order shall not exceed the amount paid for the product concerned.

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Any liability that cannot legally be excluded under UK law.

14. Website Availability

We aim to keep the website available at all times but do not guarantee uninterrupted access.

We may suspend access for:

  • Maintenance
  • Security updates
  • Technical issues
  • Operational reasons

without prior notice.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for:

  • Their content
  • Security
  • Privacy practices
  • Products or services

Accessing third-party websites is at your own risk.

16. Privacy and Data Protection

Your use of this website is also governed by our Privacy Policy.

We process personal data in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

17. Force Majeure

We shall not be liable for any failure or delay in performing obligations caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Industrial disputes
  • Government restrictions
  • Internet outages
  • Transport disruptions
  • Supplier failures

18. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time.

Any amendments will be posted on this page and take effect immediately upon publication.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Us

For any questions regarding these Terms and Conditions, please contact:

ProStroke

Website: www.prostroke.co.uk

Email: info@prostroke.co.uk

Registered Address: Bluebells, Ridge Lane, Gravesend, Kent, DA13 0DP