Privacy Policy
Last Updated: 13/06/2026
1. Introduction
This Privacy Policy explains how ProStroke (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website or purchase products from us.
We are committed to protecting your privacy and handling your personal data in a transparent and secure manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the practices described in this Privacy Policy.
2. Who We Are
ProStroke
Website: www.prostroke.co.uk
Email: info@prostroke.co.uk
Address: Bluebells, Ridge Lane, Gravesend, Kent, DA13 0DP, UK
We are the “data controller” responsible for your personal data.
3. Information We Collect
We may collect and process the following types of personal data:
Information you provide to us:
- Name
- Billing and delivery address
- Email address
- Telephone number
- Order details
- Any information you provide when contacting us
Information collected automatically:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on the website
- Cookies and similar tracking technologies
4. How We Use Your Information
We may use your personal data for the following purposes:
- To process and fulfil your orders
- To manage payments and refunds
- To deliver goods to you
- To communicate with you about your order
- To respond to customer service enquiries
- To improve our website and services
- To comply with legal obligations
- To detect and prevent fraud or misuse of our website
We only use your personal data where we have a lawful basis to do so.
5. Lawful Basis for Processing
We process your personal data under one or more of the following lawful bases:
- Contract: to fulfil orders and provide products/services you have requested
- Legal obligation: to comply with applicable laws and regulations
- Legitimate interests: to operate, improve, and secure our business
- Consent: where you have explicitly agreed (e.g. marketing communications, if applicable)
6. Sharing Your Information
We do not sell your personal data.
We may share your information with trusted third parties where necessary, including:
- Payment processors
- Delivery and courier services
- IT and website service providers
- Professional advisers (e.g. accountants or legal advisors)
- Regulatory or law enforcement bodies where required by law
All third parties are required to handle your data securely and only in accordance with our instructions where applicable.
7. Data Storage and Security
We take reasonable technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes for which it was collected
- Comply with legal, tax, and accounting requirements
- Resolve disputes and enforce agreements
When data is no longer required, it will be securely deleted or anonymised where appropriate.
9. Cookies
Our website uses cookies and similar technologies to:
- Enable essential website functionality
- Improve user experience
- Analyse website traffic and usage
- Support marketing or analytics (where applicable)
You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.
10. Your Rights
Under UK data protection law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (in certain circumstances)
- Object to or restrict processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
11. Marketing Communications
We may only send marketing communications if you have opted in or where otherwise permitted by law.
You may opt out of marketing at any time by following the unsubscribe instructions in our emails or contacting us directly.
12. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies separately.
13. International Transfers
Where personal data is transferred outside the UK, we will take reasonable steps to ensure it is protected in accordance with applicable data protection laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page and will take effect immediately upon publication.
15. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
ProStroke
ProStroke
Website: www.prostroke.co.uk
Email: info@prostroke.co.uk
Address: Bluebells, Ridge Lane, Gravesend, Kent, DA13 0DP, UK